{"id":193,"date":"2026-10-10T21:53:58","date_gmt":"2026-10-10T19:53:58","guid":{"rendered":"https:\/\/holzfeu.com\/?page_id=193"},"modified":"2026-10-10T21:53:58","modified_gmt":"2026-10-10T19:53:58","slug":"retours-remboursements","status":"publish","type":"page","link":"https:\/\/holzfeu.com\/de\/retours-remboursements\/","title":{"rendered":"R\u00fcckgabe und Erstattung"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"193\" class=\"elementor elementor-193\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eee5183 e-con-boxed e-flex e-con e-parent\" data-id=\"eee5183\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab75b8b e-con-full e-flex e-con e-child\" data-id=\"ab75b8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad08a23 fb-eyebrow elementor-widget elementor-widget-heading\" data-id=\"ad08a23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">L\u00e9gal<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d25e161 elementor-widget elementor-widget-heading\" data-id=\"d25e161\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Retours et remboursements<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff20bb2 elementor-widget elementor-widget-text-editor\" data-id=\"ff20bb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vos droits si vous changez d\u2019avis, ou si le bois livr\u00e9 ne correspond pas \u00e0 votre commande.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e91db4b e-con-boxed e-flex e-con e-parent\" data-id=\"e91db4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b932c4c e-con-full e-flex e-con e-child\" data-id=\"b932c4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2d81b39 e-con-full e-flex e-con e-child\" data-id=\"2d81b39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-faca22c elementor-widget elementor-widget-heading\" data-id=\"faca22c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Droit de r\u00e9tractation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d08227c elementor-widget elementor-widget-text-editor\" data-id=\"d08227c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si vous achetez en tant que particulier, vous disposez de 14 jours \u00e0 compter de la r\u00e9ception pour vous r\u00e9tracter, sans avoir \u00e0 vous justifier. Voir le <a href=\"https:\/\/holzfeu.com\/retractation\/\">droit de r\u00e9tractation<\/a> ; vous pouvez aussi <a href=\"https:\/\/holzfeu.com\/renoncer-au-contrat\/\">renoncer au contrat en ligne<\/a>. Ce droit ne s\u2019applique pas aux achats professionnels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-069765e e-con-full e-flex e-con e-child\" data-id=\"069765e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4585634 elementor-widget elementor-widget-heading\" data-id=\"4585634\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retour du bois<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-661a2ca elementor-widget elementor-widget-text-editor\" data-id=\"661a2ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Apr\u00e8s r\u00e9tractation, le bois est rendu sans retard, au plus tard 14 jours apr\u00e8s votre d\u00e9cision, dans l\u2019\u00e9tat o\u00f9 il a \u00e9t\u00e9 livr\u00e9. Le co\u00fbt du retour est \u00e0 votre charge. Le bois livr\u00e9 sur palette ne pouvant pas \u00eatre renvoy\u00e9 par la poste, son co\u00fbt de retour estim\u00e9 vous est indiqu\u00e9 avant la commande. [Estimation du co\u00fbt de retour d\u2019une palette \u00e0 compl\u00e9ter par le propri\u00e9taire.]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8673edb e-con-full e-flex e-con e-child\" data-id=\"8673edb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0e51c1 elementor-widget elementor-widget-heading\" data-id=\"b0e51c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72ae8dd elementor-widget elementor-widget-text-editor\" data-id=\"72ae8dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous remboursons toutes les sommes vers\u00e9es, y compris les frais de livraison standard, au plus tard 14 jours apr\u00e8s r\u00e9ception de votre d\u00e9cision de r\u00e9tractation. Le remboursement peut \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 la r\u00e9cup\u00e9ration du bois ou jusqu\u2019\u00e0 la preuve de son retour. Il est fait avec le moyen de paiement utilis\u00e9 lors de la commande, sauf accord contraire et sans frais pour vous.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b63e3d e-con-full e-flex e-con e-child\" data-id=\"4b63e3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b521366 elementor-widget elementor-widget-heading\" data-id=\"b521366\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bois non conforme ou ab\u00eem\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25cc073 elementor-widget elementor-widget-text-editor\" data-id=\"25cc073\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>V\u00e9rifiez la quantit\u00e9 et l\u2019\u00e9tat du bois \u00e0 la livraison et notez vos r\u00e9serves sur le bon de livraison (voir les <a href=\"https:\/\/holzfeu.com\/conditions-de-livraison\/\">conditions de livraison<\/a>). En cas de d\u00e9faut de conformit\u00e9, la garantie l\u00e9gale de conformit\u00e9 s\u2019applique pendant deux ans \u00e0 compter de la livraison : r\u00e9paration ou remplacement, \u00e0 d\u00e9faut r\u00e9duction du prix ou remboursement. La garantie des vices cach\u00e9s (article 1641 du Code civil) s\u2019applique \u00e9galement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f74cf1 e-con-full e-flex e-con e-child\" data-id=\"3f74cf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d76fb10 elementor-widget elementor-widget-heading\" data-id=\"d76fb10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Faire une demande<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4f5dfa elementor-widget elementor-widget-text-editor\" data-id=\"c4f5dfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9crivez-nous depuis la page <a href=\"https:\/\/holzfeu.com\/contact\/\">contact<\/a> en indiquant votre num\u00e9ro de commande, avec des photos si le bois est ab\u00eem\u00e9.<\/p><p><em>Mise \u00e0 jour : 10 octobre 2026. Texte de base \u00e0 faire valider par un conseil juridique avant l\u2019ouverture de la boutique.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-193","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/holzfeu.com\/de\/wp-json\/wp\/v2\/pages\/193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/holzfeu.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/holzfeu.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/holzfeu.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/holzfeu.com\/de\/wp-json\/wp\/v2\/comments?post=193"}],"version-history":[{"count":1,"href":"https:\/\/holzfeu.com\/de\/wp-json\/wp\/v2\/pages\/193\/revisions"}],"predecessor-version":[{"id":704,"href":"https:\/\/holzfeu.com\/de\/wp-json\/wp\/v2\/pages\/193\/revisions\/704"}],"wp:attachment":[{"href":"https:\/\/holzfeu.com\/de\/wp-json\/wp\/v2\/media?parent=193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}